Store Policy

Thank you for shopping with us. Please note the following important policies:

  1. All Sales Are Final: We do not accept returns or offer refunds. We encourage you to carefully review your selections before completing your purchase.

  2. Accuracy of Your Order: Prior to finalizing your purchase, please ensure that the items in your cart are correct. We cannot make changes or modifications to orders once they have been placed.

  3. Billing and Shipping Address Verification: To prevent any delays or issues with your order, please ensure that your billing and shipping addresses match. Orders with mismatched addresses may be subject to cancellation.

  4. RAW Hair Shipping: IT MAY TAKE 2-5 BUSINESS DAYS TO PROCESS YOUR OURDER, ONCE YOUR ORDER IS PLACE WE HAND SELECT THE HAIR AND YOUR ORDER GOES THROUGH A WASH AND DRY PROCESS AFTER THE HAIR IS DRY ITS ALL READY TO SHIP. YOU’ll THEN RECIVE AN EMAIL WITH A TRACKING. LASTLY PLEASE ENSURE THAT YOUR BILLING AND SHIPPING MATCH IF NOT ORDERS WILL BE CANCELED!                                                                                                                                                                                                                                            

  5. Customer Support: Should you encounter any issues or have any questions about your order, please reach out to us via email at info@iceygirlhair.com 

        We strive to provide prompt and efficient  assistance to ensure your satisfaction with your shopping experience.  Thank you for your understanding and cooperation. We appreciate your business and look forward to serving you again in the future.